Refund Policy

RETURN/REFUND POLICY

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Fees Payable

Our fee does NOT include other costs which are part of the migration process such as government lodging fees, medical and police checks, translation of documents, etc. As part of the Service (s) which is/are provided to you, an approximate indication of the fees which form part of the process will be set out for you, together with clarification as to when these costs are due.

Refund

We provide a refund in case we have missed deadlines or any sort of violation of service committed by one of our professionals. That being the case, we also take stern action against the professional, except to issue an instant refund. Although if the refund request is initiated based on ‘change of mind,’ we hold a ‘No Refund, Exchange Only’ policy. All products are sold ‘as is’. You may connect with us within 120 days from the buying date if you want to exchange your purchase for products of equal or lesser value.
There is no refund in case of any rejection from the Embassy. The decision rest with the case officer of the Embassy.
• In case the user has any complaint (s) regarding our services or processes then he/she can approach us and get registered the same. Martiza Overseas Education Complaints are handled by a team dedicated to resolve the queries and issues of clients regarding Martiza Overseas Education This team makes sure to cater to complaints in best possible manner and provide solutions which result in best services to clients.
• Only genuine complaints are dealt by our team. Martiza Overseas Education Complaints which are not genuine and are a result of client’s own negligence, misunderstanding or fault is not catered by Martiza Overseas Education . Such non genuine complaints can be rejection of visa which can be due to non-submission of documents from client’s side, absence of client on interview date at immigration office resulting in visa rejection etc. In such cases, Martiza Overseas Education Private Limited will not be responsible and complaints relating to these will not be adhered to.
• Martiza Overseas Education has Compliance Team which looks into the refund cases. And Client agrees that under no circumstance would take help of media, websites (consumer court, mouthshut etc) to tarnish the reputation of the company and create issue in/outside office.